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Grah Decor Privacy Policy

 

Last Updated: December 2, 2025
 

Grah Decor ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit or make a purchase from https://www.grahdecor.com/ (the "Site").

 

1. The Information We Collect

 

We collect information to operate our business, fulfill your orders, and provide you with a personalized shopping experience.

 

A. Information You Provide to Us (Directly)

 

This information is collected when you place an order, create an account, or contact us:

  • Identification & Contact Data: Name, billing address (Balaganj Lucknow), shipping address, email address (grahdecor13@gmail.com), and phone number (9250123163).

  • Account Data: Username and password (encrypted).

  • Customization Data: Photos, text, or specifications provided for personalized products (e.g., custom frames).

 

B. Information Collected Automatically (Indirectly)

 

When you browse the Site, we automatically collect data about your device and interaction:

  • Device Information: IP address, browser type, operating system, and time zone.

  • Browsing Data (Cookies): Information about how you use the Site, including pages viewed, referring sites, and search terms.

 

2. How We Use Your Information

 

We use the information we collect for the following essential purposes:

  • To Fulfill Orders: To process your payment, confirm your order, arrange shipping, and deliver your products.

  • Personalization: To design and manufacture your personalized photo frames and other customized products.

  • Communication: To communicate with you regarding your order status and customer service requests.

  • Site Improvement: To analyze site usage and enhance the functionality of our Site, which is hosted on WIX.

  • Fraud Prevention: To screen orders for potential risk or fraudulent activity.

 

3. Sharing and Disclosure of Your Information

 

We share your Personal Information with third parties only to help us perform the services mentioned above:

  • Payment Processor: We share necessary transaction data with our payment gateway, Cashfree, to securely process your payments.

  • Shipping & Logistics: We share your name, address, and phone number with shipping carriers for order delivery.

  • Platform Host: Our store is hosted on WIX. Your data is stored through Wix's platform infrastructure.

  • Third-Party Tracking/Advertising: We use tools like Facebook Pixel and Google Ads remarketing to measure advertising effectiveness and serve targeted advertisements to you on other websites.

  • Legal Compliance: We may share data if legally required to do so in compliance with Indian laws, warrants, or court orders.

 

4. Marketing Communications and Opt-Out

 

  • Subscription: When you make a purchase, you are automatically subscribed to receive marketing emails and promotions from Grah Decor.

  • Opt-Out Right: You can easily opt-out of receiving these communications at any time by clicking the "unsubscribe" link at the bottom of any marketing email you receive.

 

5. Data Retention Policy

 

  • Order Data: We will retain your order information for our records as long as necessary to comply with legal obligations and fulfill customer service requests.

  • Personalization Data: The photos, text, and customization files you upload are retained by Grah Decor after your order is fulfilled and shipped. This data is kept to facilitate future re-orders, product inquiries, and improve our services. If you wish to have this data deleted, please contact us immediately.

 

6. Your Rights

 

As a Grah Decor customer, you have the right to:

  • Access and Correction: Request access to the personal data we hold about you and request the correction of any inaccurate or incomplete information.

  • Withdraw Consent/Opt-Out: Withdraw your consent for marketing communications.

  • Data Deletion: Request the deletion of your personal data, subject to legal requirements for retaining certain transaction records.

To exercise these rights, please contact us using the details below.

 

7. Changes to This Privacy Policy

 

We reserve the right to modify this policy at any time. Changes will take effect immediately upon their posting on the Site. The date of the last revision will be posted at the top of the policy.

 

8. Contact Information

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Email (Privacy Inquiries): grahdecor13@gmail.com

  • Phone: 9250123163

  • Address: Grah Decor, Balaganj Lucknow

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